Highly Trained Restoration Specialists

At SERVPRO of Downtown Houston - Team Wilson, we understand the importance of having highly trained restoration technicians. Our team is dedicated to providing exceptional mitigation and remediation services to our clients, and that starts with having a team of experts who are certified and experienced in handling all types of restoration jobs.

Our technicians undergo rigorous training and certification programs to ensure that they are up-to-date with the latest restoration techniques and industry standards. They are equipped with the knowledge and skills necessary to assess the damage to your property and develop a comprehensive plan for restoration. Our team uses state-of-the-art equipment and tools to ensure that the restoration process is completed efficiently and effectively.

In addition to technical skills, our restoration technicians are also trained to provide exceptional customer service. We understand that dealing with property damage can be a stressful and emotional experience, and our team is committed to providing compassionate and empathetic service to all of our clients. We work closely with our clients to develop a customized plan that meets their specific needs, ensuring that we provide a solution that restores their property to preloss condition.

At SERVPRO of Downtown Houston - Team Wilson, our highly trained restoration technicians is the backbone of our company. Their expertise and dedication to providing exceptional service ensure that we can deliver the highest standards of quality and customer satisfaction.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Downtown Houston - Team Wilson offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)